We pride ourselves on our:
- Efficient call handling – our team use sophisticated scripting software to identify the property, the item that has an issue, and log details on the fault. We will then send the information to the nearest operative who has the right skill set and experience to carry out a ‘first time fix’ if possible.
- First time fix – using pre-determined timescales our operatives or engineers are empowered to solve the issue up to an agreed level, in one visit, and without calling on a surveyor to authorise a repair. They are also empowered to assist and give advice to customers regarding the work required, so that you are able to make the necessary decisions and instruct them accordingly.
- Progress updates – you can monitor the progress of your project, from the raising of the initial order to completion of the work, by accessing our online portal.
- Financial control – on completion of a job we will quickly raise an invoice so that you can control your budgets effectively.
- Continuous improvement – from our extensive suite of Key Performance Indicators (KPIs) we will agree a set of performance indicators specific to your needs, so that we can measure what is important to you. These are used to improve the service and help reduce costs year on year.