Compliments and complaints

Compliments and Complaints

The Council now has an improved system for learning from complaints where the implementation of learning is tracked through to completion.

  • Compliments related to compassion demonstrated by social workers as well as social workers being positive, enthusiastic and encouraging. Service users stated that they were impressed with how thorough everyone had been and with their very professional
  • It is our intention to provide excellent services; there are times when we do not always get it right. The Complaints process gives you, the customer, the opportunity to formally raise your concerns about the service you receive.

Complaints relating to Adult Social Care 2011-15

complaints graph

 

How to make a complaint

Clear information, advising service users about how they can make complaints, is provided on Solihull Council’s Internet pages http://www.solihull.gov.uk/About-the-Council/Complaints/adultcomplaints and the Statutory Complaints Team will guide complainants through the process

Direct contact details are: Statutory Complaints Team, The Council House, Solihull, B91 9QS

Or you can email the Complaints Team at: statutorycomplaints@solihull.gov.uk

You can also call us on 0121 704 8296 to discuss your complaint. We will confirm that we have received your complaint in writing, within three working days. Ideally, we need your complaint in writing. Please give as much detail as you can, as this will assist us in ensuring that all your issues are responded to.